Facebook: Twitter: and you do call WOW!, we’ve got a few tips to help you navigate its customer service department.If you’re looking for help troubleshooting problems with your WOW! Internet service, here’s how you can get a hold of them: But other reviewers reported a fantastic experience with the performance and customer service. Some folks had a rough time with the rental modem (another reason to buy your own?) and service outages. So it’s a good idea to check WOW!’s modem compatibility list before you get one shipped to your door.Ĭonsidering that internet providers end up at the bottom of the barrel for customer service ratings, we weren't surprised to see a mixed bag of reviews for WOW! Internet. Of course, your modem needs to be compatible, and WOW! advises you to use certain types of modems based on the internet speed you’re paying for. To save money in the long run, we recommend buying your own modem (like this ARRIS SURFboard modem/router combo from Amazon).* A year’s worth of modem rental fees will cost you $120, which is more than the cost of this router (at least at the time of this writing). Whole-home Wi-Fi additional beacon fee: $5.99/mo.Whole-home Wi-Fi (base and one beacon) fee: $9.99/mo.Or want to get WOW! Wi-Fi outside so you can scroll while lounging on your deck. WOW! also gives you the option to rent an Eero mesh Wi-Fi system, which is a great idea if you live in a large house or a home with brick or cement walls. That's still not an expensive modem rental fee, but it's not the cheapest either.
If you decide to rent, the rental fee is $14.00 per month, up from just $10 a month previously. Signing up for WOW! Internet means you’ll need to purchase or rent a modem.